Help and Support Channels
A 60 mins Ticket Response Guarantee
Each ticket you post to the technical assist staff will be replied to within up to one hour. All basic issues shall be replied to immediately. Yet, if the assistance question you have submitted needs the assistance of a competent admin technician, we will send the ticket to him and will let you know about the hold–off.
Qualified Technical Support Service
We’ll be on line for you 24/7/365 to provide help and tech support as well as to aid you with any issue that you could come across when maintaining your virtual server. We will aid you with all pre–installed software packages, such as your Operating System, server management panel (based on the VPS type) and the Website Control Panel produced completely by our company.
An Intuitive Help Section
Each section of the Website Control Panel that is offered as a gift with your VPS includes a built–in knowledge base. You can find an assortment of extensive how–to content articles and a choice of step by step video lessons that demonstrate all the important site maintenance jobs. You can use them by hitting the Help or Video buttons in the top right side of each Control Panel section.