1 hour ticket response
Fast assistance is our most important task and that is the reason why we have a team of skilled techs who are ready to offer a prompt response to any question that you could possibly have. Just post your trouble ticket from the Website Control Panel and we will reply within 1 hour at the latest. As a matter of fact, we strive hard and aim for a twenty–minute tech support ticket response time.
A Top–Class Support Service
Our technicians have extensive experience in the Linux cloud website hosting service niche and are capable enough to supply a quick solution to your problem. If, however, the case at hand is not within the competency of a customer service technician, the helpdesk ticket will be sent to a developer or system administrator for additional assistance.
An Easy–to–Navigate Help Section
Integrated into the Website Control Panel is an easy–to–browse Help Center section, which offers you various sources of information. You can browse through a constantly updated knowledge base offering web hosting account management articles and website administration articles, check out our step–by–step video tutorials or take a glimpse at our F.A.Q. section.