Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with within maximum one hour after the ticket or email has been received. If your issue requires further assistance from a sysadmin, we’ll forward the trouble ticket or the email to the person on duty, right away then leave a comment to inform you that more time will be needed for finding a solution. If you make use of our Managed Services package, all of the tasks included there will be completed whenever you desire.
A Top–Class Customer Service
Our technical support team will be at your disposal 24x7x365 should you require help working with the Website Control Panel or with any of the applications that we pre–install on your behalf on the dedicated hosting server. What is more if you require help with the daily admin tasks on your dedicated web hosting server, you can take a look at our Managed Services package, which includes data backup disk storage space, OS updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Every dedicated server is equipped with our free–of–cost Website Control Panel, which offers an integrated knowledge base and a selection of how–to video tutorials. Whenever you need help working with the Website Control Panel, just click the Videos or Help buttons located in the upper right corner.