A 99.9% Server Uptime
We have built our cloud website hosting platform using reliable hardware and heavily customized software. Our admins have installed a customized version of Security–Enhanced Linux on all our physical servers in order to ensure maximum security and stability. We’ve installed several DoS protection devices coupled with powerful firewalls to make sure our internal network is unassailable and safe.
Our Linux cloud website hosting service plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
If you’d like to deliver an enterprise–grade web hosting service, you can barely rely on the default network configuration in a datacenter. We have set up our own custom network in an attempt to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, regardless of which datacenters you choose: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will enjoy an assured 99.9% network uptime. And this guarantee is valid for all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are unhappy with our hosting services, or if you consider them inadequate, or if you decide that you should have a VPS service rather than a cloud hosting package – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain complete control of your domain names even if you cancel your account with us.
24/7 Technical Support
We have conscientiously handpicked each individual member of our 24x7 support department to ensure that we can provide the very best customer service you can get. Each one of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Moreover, they are available 24/7 – you can get in touch with them whenever you want and they’ll reply as quickly as possible.
Their average ticket response time is below 20 minutes, whereas with other web hosting companies you need to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your questions will be answered within 1 hour.