24/7 Customer Support in Cloud Website Hosting
We offer 24/7 billing, customer and technical support for all of our Linux cloud website hosting service. Even if you aren't our client yet and you have questions, we can give you a hand right away and give you the needed info, so as to give you the choice to make the best decision when you get your new website hosting account. We're available any time, including weekends and holidays, and we offer numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we have multiple telephone numbers worldwide, therefore you're able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you can benefit from our 24/7 support services even on public holidays. All your sites will be available all the time and so will we. With various communication options, you can pick the most convenient method to get in touch with us and learn more about our solutions in case you don't have an account yet, or request assistance in case you're already one of our customers. You're able to phone us, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time guarantee, though it hardly ever takes over 20 minutes to get assistance whatever the nature of the issue. With our customer and tech support services, we'll be available for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide comes with 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - telephone support with several local numbers around the globe, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues as it is easier to monitor what is going on. The maximum warranted response time for all of the email messages and tickets is an hour, yet it hardly ever takes that long to receive help. If you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will get quick support when you purchase a dedicated server from our company. Our customer and technical support crews are online 24/7/365, as a result every time you open a ticket via your billing account or you send an email message related to any issue with the server or the pre-installed software on it at any time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the best option if the issue involved needs longer time to be solved or in case it needs to be given to our admins, since it is much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.