If you've ever had a cloud website hosting account before or you have dealt with any kind of online service, you probably know from personal experience that for certain things it is better to consult with a live person over the phone than to exchange tickets or email messages. If you want to find out more about a service before you decide to purchase it or if something small-scale should be done, for example, it is really easier and faster to get it done in real time. If you are able to get in touch with representatives over the phone, it is very likely that you're using the services of a real hosting provider, not just a reseller. The level of support that you can get on the telephone may differ between different providers - from standard matters to dedicated tech support. Usually the majority of providers offer pre-sales assistance and 1st level phone support, while more complex tech matters are resolved via e-mail and / or tickets.

Phone Support in Cloud Website Hosting

We believe that the option to talk with a live representative is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you have the option to reach us on the phone for 14 hours every day. If you consider obtaining one of our Linux cloud website hosting service, for instance, you will be able to phone us and find more about our services prior to ordering to be sure that we do match all system requirements for your websites. After the purchase, you'll be able to get in touch with us about any kind of sales and / or billing troubles you may have, or receive any general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

When you need more information about the Linux semi-dedicated servers that we offer, you are able to call one of the three support lines that we have worldwide - in the United States of America, the UK and Australia. Thus, you have the option to check ahead of time whether our services will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you can reach us over the phone for 14 hours a day about any kind of billing or common issues. For strictly technical troubles you'll need to employ our ticketing system and communicate with our tech support since sometroubles just require more time to be resolved, but we can help you over the phone with various minor technical issues as well, saving you efforts and time.