Phone Support in Cloud Website Hosting
We believe that the option to talk with a live representative is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you have the option to reach us on the phone for 14 hours every day. If you consider obtaining one of our Linux cloud website hosting service, for instance, you will be able to phone us and find more about our services prior to ordering to be sure that we do match all system requirements for your websites. After the purchase, you'll be able to get in touch with us about any kind of sales and / or billing troubles you may have, or receive any general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
When you need more information about the Linux semi-dedicated servers that we offer, you are able to call one of the three support lines that we have worldwide - in the United States of America, the UK and Australia. Thus, you have the option to check ahead of time whether our services will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you can reach us over the phone for 14 hours a day about any kind of billing or common issues. For strictly technical troubles you'll need to employ our ticketing system and communicate with our tech support since sometroubles just require more time to be resolved, but we can help you over the phone with various minor technical issues as well, saving you efforts and time.