If you’ve ever got any questions related to the web hosting service or if you experience a problem with your sites, you will need to touch base with the web hosting company’s help desk support team. It may not make a difference how swiftly they will respond when you've got a question of a general nature, but a problem such as an aborted application update, for example, may lead to your website becoming damaged or unreachable on the Internet. And the longer you wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer goods or services online, any outage will affect your website in a bad way and you can lose current or prospective visitors. Many hosting providers, particularly resellers, answer trouble tickets and e-mails within twenty four hours, but in the online world this is way too long, as clients will rarely revisit a website that isn’t functioning properly for a long span of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any client support ticket that you open or any email that you write is just sixty minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your enquiry or issue might be, we’ll help you immediately and will give you the required info to solve any problem with your websites. The actual reply time normally does not exceed 15 to 20 minutes, which implies that you can just forget about waiting around for hours and hours on end to get a problem sorted out or even worse – waiting around one whole day only to get a response that more info is necessary while nothing is fixed. We’ll assist you in a timely manner because we know precisely how expensive time can be in the dynamic online space. The 60-minute response guarantee is valid for any technical or billing question that you may have in regard to our Linux cloud website hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of precisely how crucial it is to get swift help, we promise that you will never have to wait for more than an hour to get an answer to any ticket that you post via your semi-dedicated server Control Panel. The fact is, you will rarely have to wait for more than twenty to thirty minutes and this applies to any question irrespective of what its nature is – technical, general or billing. Plus, our customer and technical support team is on duty 24-7-365, so even in case you post a ticket during holidays, you will always obtain an instant reply, which will include the answer to an inquiry, the solution to a problem or the details required to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for an answer like you would with many other providers.