There are different ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a support ticket system. This is the least complicated correspondence medium for several reasons. In case no company representative is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always be received. On top of that, you can copy ‘n’ paste extensive pieces of information without having to worry about typing mistakes, and in case a particular issue needs more time to be resolved or a number of responses need to be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, so if you have to supply info or to adhere to directions, you’ll need to use at least two separate systems and this number may grow in case you wish to manage a couple of domains. Furthermore, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while browsing your website files or customizing different settings. The ticketing system is being monitored 24x7x365 by our client support team members and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive help. Unlike certain providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info relating to any billing or technical problem. Also, you can read a collection of educative articles, which will help you resolve the most commonly experienced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you would like to touch base with our client service staff, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform as you’ll need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket with no effort and to search through older tickets using a clever search filter. In addition, you’ll be able to have a look at the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can accomplish all of the aforementioned activities without leaving your Hepsia Control Panel at any moment, so in case you come across any complication or have a query, you can get in touch with our technicians and solve the specific issue in no more than 60 minutes through one platform.