Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while browsing your website files or customizing different settings. The ticketing system is being monitored 24x7x365 by our client support team members and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to receive help. Unlike certain providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info relating to any billing or technical problem. Also, you can read a collection of educative articles, which will help you resolve the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you would like to touch base with our client service staff, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of going through a totally different customer support platform as you’ll need to do with most hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket with no effort and to search through older tickets using a clever search filter. In addition, you’ll be able to have a look at the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can accomplish all of the aforementioned activities without leaving your Hepsia Control Panel at any moment, so in case you come across any complication or have a query, you can get in touch with our technicians and solve the specific issue in no more than 60 minutes through one platform.