In spite of the fact that the hosting service offered by the different companies seems identical, every provider has their own platform with its own modifications and ways to execute certain operations. Because of this, an information-loaded knowledge base will be astonishingly helpful both for people with little or no prior experience and for tech-savvy users who will at some point discover how given procedures are done, but will lose precious time meanwhile. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users lots of time and effort. The end result is more contented customers, as they can effortlessly find the information they require, and considerably less work for the help desk team, because usually most of the inquiries and problems that customers have got are already outlined in the knowledge base. In case the articles themselves are adequately written and cover more topics, you’ll be able to learn more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you’ve ordered your very first cloud website hosting account from our company or have transferred your site over to us, you’ll grow familiar with our platform and our custom-built Hepsia hosting Control Panel before you know it due to the fact that we have compiled an extensive knowledge base where you can find all the information that you may ever need – both general info regarding the web hosting service as a whole and more specific info about the different functions that you can make use of and the predicaments that you may run into. The articles themselves are available in 2 places. The complete article list can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every section of the Control Panel too. You can learn how to accomplish just about everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles feature elaborate guides, so you’ll never get puzzled on account of an unclear text. Naturally, in case you face a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our help desk support team 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated servers, will allow you to access the detailed online support documentation that we’ve prepared for you. The articles themselves include generic information on our hosting services, informative manuals about the different features that you can access, as well as troubleshooting instructions that can help you correct common problems that you might bump into. The topics that we have included encompass more or less everything, from elementary things such as how to host a brand-new domain in your account, to more intricate ones such as which SSH commands are permitted on the semi-dedicated servers. Relevant articles about the features of a given section of the Control Panel will always be available on the right side of the page that you are on, whereas the whole article list is accessible through the dedicated Help section.